FAQs
SOME OF IMPORTANT QUESTIONS & ANSWERS
While some companies may be hesitant to outsource due to negative experiences they've heard about, it's important to remember that not all outsourcing experiences are created equal. We've spent years refining our processes to ensure a successful experience for our clients. This includes hiring and training with a commitment to exceeding clients expectations.
To learn more and gain peace of mind, we offer a FREE consultation and the chance to speak with existing clients who can vouch for our service.
Let us show you why outsourcing shouldn't be hindered by past experiences, and instead, WILL be a valuable tool for your business
Our accountants are ACCA-certified and boast up to a decade of accounting experience, including up to five years with accounting firms. Moreover, our virtual accountants have the flexibility to adapt to different working models, transitioning between part-time, full-time, and ad hoc arrangements within a 10-day period with a simple notification to the area manager of our service. They excel in:
Bookkeeping and reconciliations (both cloud-based and desktop)
Management accounts
Year-end corporate accounts
Handling HST/GST returns
Financial reporting Payroll management
We offer a fixed fee for a one-year term, although you'll be entering into a month-to-month contract. This arrangement enables you to terminate the service with a 30-day notice during the first year and a 60-day notice during the second year. At the end of each year, prices are adjusted based on the experience level outlined in the Fee schedules, which we will provide before commencing work together.
If you need to change working models between part-time, full-time, and ad hoc, We can easily do so within a 10-day period by simply contacting the area manager of our service via phone call or email.
At The Reliance Outsourcing, your virtual accountant operates from 8:00 am to 5:00 pm Eastern Standard Time, ensuring a live working engagement experience tailored to your requirements. We customize the experience according to your needs, whether you utilize our Management Portal, Remote Desktop, or communication software like Skype, Slack, Teams. Alternatively, you can manage the entire experience via email if preferred. Communication encompasses instructions, job reviews, deadlines from your end, and queries, along with job updates from the virtual accountant's side.
We maintain high productivity standards and empower you to determine acceptable levels while accommodating requests to reduce hours if you feel excessive time has been allocated.
Our entire working model is designed to uphold the utmost standards of data security, using the following features:
1. ACCA-CPA Affiliation: Our Accountants are affiliated with the ACCA, adhering to clear codes of conduct regarding client data management to maintain professional integrity essential to build a long-term relationship.
2. Professional Data Security Insurance: The Reliance Outsourcing is insured for Data Protection in globally, providing comprehensive coverage to reduce risks associated with data breaches.
3. Multi-layer Bank-grade Security Portals: Our servers are fortified with state-of-the-art security protocols, preventing unauthorized access and maintaining data integrity by restricting local transfers, downloads, or backup creation.
4. Remote Desktop Access Option: Clients can go for remote desktop access, allowing our crew to work securely within your systems without risking data privacy or security.
We take data security very seriously thus have as strict as possible measures in place to reduce the risk of employee breaches with certain proactive measures, we strive to maintain the highest level of data security for you and your clients as mentioned below:
1. Background Checks: All employees undergo thorough background checks before being hired, ensuring their trustworthiness in handling sensitive information.
2. Data Security Training: Our staff receives ongoing training on data security up to date practices. This includes data handling procedures, identifying and reporting any suspicious activity.
3. Employee Covenants: Strict employee contracts outline data security responsibilities with clear consequences of any violations. These measures can include disciplinary action, termination, and genuine legal repercussions depending on the severity of the breach.
Absolutely, customization is at the core of our service offerings. We understand that each client has unique requirements, and we are dedicated to tailoring our services to meet those needs effectively. Whether you need assistance with bookkeeping, financial reporting, payroll management, or other accounting tasks, we provide flexible solutions that align with your business objectives.
Our approach to customization begins with a thorough understanding of your requirements during the initial consultation. We take the time to listen to your concerns, assess your current processes, and identify areas where our services can add the most value. From there, we work closely with you to develop a customized service plan that addresses your specific needs and goals.
With our customized services, you can rest assured that your accounting needs will be met efficiently and effectively, allowing you to focus on growing your business.
1. Background Checks: All employees undergo thorough background checks before being hired, ensuring their trustworthiness in handling sensitive information.
2. Data Security Training: Our staff receives ongoing training on data security up to date practices. This includes data handling procedures, identifying and reporting any suspicious activity.
3. Employee Covenants: Strict employee contracts outline data security responsibilities with clear consequences of any violations. These measures can include disciplinary action, termination, and genuine legal repercussions depending on the severity of the breach.